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Do you offer nationwide DSL?
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Visp.net currently offers AT&T DSL
in California and Qwest DSL in 14 western states.
DSL service is subject to a DSL Pre-qualification tool located on our
visp.net partnered support
site. A DSL pre-qualification tool
will be available in the near future on the Web Portal
which is included with the Ultimate ISP solution.
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If I decide to migrate my existing subscriber base to visp.net, will I lose subscribers or experience an interruption of services?
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We are VERY experienced in migrating a subscriber base to visp.net services. For the past 11 years, we have refined
the process so that during a 30-day migration period, we experience little to no subscriber loss.
Our system administrators take great care during this process so that there is little
to no impact on your subscribers what-so-ever!
We are able to import most of your subscriber data into one of our three available solutions, including but not limited to: basic contact information,
user name and password, paid until date and more. We can customize your migration preferences so that your subscribers do not have to change
their RADIUS logon or email user name and password. All email is imported from your current POP3 email solution to visp.net premier email
services which include POP3, IMAP and WebMail access.
We have this process down to a fine science which makes us 'the migration experts' and the one to come to when you’re looking to outsource your ISP services.
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How can I outsource the technical support and customer service or even the management & billing aspect of my ISP business?
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As optional services to our Ultimate ISP solutions, you can choose from our 24-hour Call Center Support
or our Fully Managed Internet Services. These services are
designed to free up your time so you can concentrate on growing your business through acquisitions, partnerships,
and direct to subscriber marketing and advertising.
Your subscribers can make payments online with Visa, MasterCard, Discover, or American Express credit and debit cards.
With FMIS there’s no need for you to pay for a merchant account, monthly fees, discount fees or an accounting service of your own.
Detailed monthly statements of your subscribers are available online and profit checks are sent out monthly.
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With visp.net’s Fully Managed Internet Services, can I still access all of my subscriber’s information?
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Yes! visp.net’s management of your subscribers is completely transparent to you.
All payments, transactions and reports are available for you to audit 24-hours a day, 7 days a week.
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How does the Ultimate ISP solution simplify ISP management?
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The list is endless, but here’s the short version: With your ISP Management & Billing software you can automatically suspend,
un-suspend, and delete services. You and your subscribers can easily activate additional email addresses to existing subscriber accounts,
and effortlessly broadcast merged email messages to your entire subscriber base. It really doesn’t get much easier
for you to efficiently create and manage thousands of user accounts. If you prefer an even simpler approach,
check out our Fully Managed Internet Services licensing option.
With FMIS we’ll manage your accounts for you freeing up your time to grow your business.
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When do I pay for my wholesale ISP services?
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Our wholesale billing is based on a Pay-as-you-Go system. On the last day of the month you simply deposit funds in your visp.net account
to cover the estimated costs for wholesale services for the following month.
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What happens to my subscriber’s online payments?
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Any online payments from your subscribers will automatically be credited to your visp.net account.
Payment information is immediately displayed on your visp.net statement.
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How do subscribers sign-up for internet service?
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There are basically three ways a subscriber can sign-up for your internet services when using our Ultimate ISP solution.
First, subscribers may call or walk in to your ISP location and you would use visp.net’s
ISP Management & Billing software to create a new subscriber account. Secondly, each ISP brand is supplied with
a Web Portal where subscribers can create a new account online 24-hours a day.
If you subscribe to the optional 24-hour Call Center Support
or our Fully Managed Internet Services option, subscribers can sign-up
by contacting our call center 7 days a week!
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Does visp.net offer a private labeled VoIP service?
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We are currently looking at several different wholesale VoIP providers and are in the quality assurance test phase.
It is our goal to offer a full featured unlimited VoIP service by end of 2007.
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Do you offer definitions on industry or visp.net related acronyms?
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Here is a list of visp.net & industry-wide acronyms and their definitions.
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Is a visp.net-partnered ISP a franchise?
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No. Each ISP is an independent business. However, visp.net’s staff are experts at managing the “back office services.”
That leaves you free to focus on the number one contributor to subscriber growth: marketing.
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Does your dial-up service offer unlimited usage?
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We partner with just about every wholesale network provider out there in order to give you over 50,000 dial-up numbers nation wide.
Some of our network providers impose limits that range from 150 to 400 hours, yet other network providers offer unlimited usage.
The U.S. average Internet user is online for 30 hours a month and less than one user in one hundred will exceed 150 hours.
We suggest keeping your aggregate average subscriber hours at 40-hours or less per month. That way if just a few
of your subscribers use upward of 400 hours per month you are not charged for their excessive usage levels.
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What is REAP and how does it work?
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Ratio Efficiency Adjustment for Profit or REAP, is an incentive program to promote efficient subscriber
management based on the actual time spent online by subscribers. REAP discounts save you money on your
cost per account, and more efficient ratio management results in greater savings of up to 50%! When managed
correctly - you could pay $5.00 or less per fully loaded Internet account.
Network A average usage < 30 hours = 10% discount on Net-A accounts.
Network A average usage < 20 hours = 25% discount on Net-A accounts.
Network A average usage < 10 hours = 50% discount on Net-A accounts.
The number of hours represented are the average of all of your Network A users, and the discount applies to all Network A accounts.
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If I want to sell my ISP business, will visp.net buy my subscriber accounts?
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Visp.net is a ready buyer! In the event you decide you don’t want to remain in the internet business, visp.net will
buy your subscriber accounts from you at a fair price. Please contact us in advance if you are
considering selling your business.
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If I would like to grow my ISP business by purchasing other ISPs, what’s the best way to proceed?
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We offer very powerful applications and services, and maintain a list of ISP brokers for ISP Roll-up companies that want to grow their subscriber base via Mergers &
Acquisitions. You can get started by visiting our get started application to receive
a custom quote. The benefit of this application is
that you will see the income the business is generating and the monthly cost per subscriber it will take to service the business.
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How do I get started?
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Great! We look forward to starting a win-win partnership with you! The first thing you want to do is get a quote for
services. Then one of our sales executives will call you personally and discuss the details of your ISP business. Bottom line is
that we can have you up and running with visp.net services in as little as one day! So what are you waiting for?
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